Letters! We Get Letters!

Letters are a great way to communicate and normally we love to have people communicate by letter. We love letters where people explain their concerns, letters where people acknowledge something we have done well or ask us to correct something we have not done so well, and letters where people make constructive suggestions. And the majority of the letters we get do fall into these categories. We also get these same kinds of messages in emails and phone calls. We do our best to answer all communications, with emergency issues understandably receiving priority treatment. Unfortunately, lately a small but growing number of residents when compared with the total, have decided to communicate with rude, and sometimes threatening letters, which may include rumors treated as fact and fiction treated as the gospel truth. We do still try to answer with respect, but this is sometimes difficult when the letter we are answering is so disrespectful. I am sure that those who read this blog are not the authors of the letters that fall into the rude category, but I am writing to assure all the reasonable and polite correspondants that their concerns do not get neglected while we give priority to the people who do the written equivalent of yelling and screaming. A written tantrum does not move someone's concern to the top of the priority list. We appreciate those who treat our employees with respect and look forward to their letters.
Mary